Course Content

This is an Intermediate level course

Paula Bennetts is the Operations Manager at DCA and manages the team that gives front line advice and support for local organisations. She is very knowledgeable about ways of supporting staff and of building a high-quality team.

 We ask Paula to consider the following questions:

  • Why do you think that supporting staff is important?
  • What are the formal ways of doing this and what do these aim to achieve?
  • What else can you do to support staff on a more day-to-day level?
  • How would you support a staff member who was in crisis?


Paula's replies cover a wide range of issues from how to manage supervision conversations to how important day-to-day contact is (especially when the team is working remotely). 

This is a chatty, informal style resource rather than a presentation, based on Paula's expertise.. It is 19 minutes long.

Learning journey

These courses pick up on some of the points made here:

Subscription options

Manage your organisation's training costs with affordable subscriptions for small, medium and large organisations. Alternatively take out subscription for one person. Both cover more than 80 courses.

Charging policy

DCA is committed to producing as much affordable training as we can.  While some of the courses are charged-for, we offer subscription options to ensure that they are affordable (as above).  Our courses still remain some of the best value in the industry.

We will offer money-off  vouchers and special offers every month, so do look out for Academy news and promotions in our e-newsletters and at networking events.  Sponsored courses will be free of charge. 

You will receive a receipt upon purchasing this course, so don't forget to claim the course fee back from your organisation if you are able to do so. 

We are a registered charity and our number is 1060910. You can donate towards our work here. Your support is appreciated.