Supporting staff
In this short video, Paula Bennetts, Operations Manager at DCA, describes management techniques for supporting staff.
Course Content
This is an Intermediate level course
Paula Bennetts is the Operations Manager at DCA and manages the team that gives front line advice and support for local organisations. She is very knowledgeable about ways of supporting staff and of building a high-quality team.
We ask Paula to consider the following questions:
- Why do you think that supporting staff is important?
- What are the formal ways of doing this and what do these aim to achieve?
- What else can you do to support staff on a more day-to-day level?
- How would you support a staff member who was in crisis?
Paula's replies cover a wide range of issues from how to manage supervision conversations to how important day-to-day contact is (especially when the team is working remotely).
This is a chatty, informal style resource rather than a presentation, based on Paula's expertise.. It is 19 minutes long.
Learning journey
These courses pick up on some of the points made here:
-
Recruiting your first staff
CourseThis taster session goes through the basics of recruiting an employee from writing a job description to appointing a new member of staff.
£17
-
What are stakeholders and how do you communicate with them?
CourseThis video introduces "stakeholders" and how you can keep them engaged. Paula Bennetts, DCA's Operations Manager talks about the key issues.
Free
-
What is induction? a Top Tip
CourseThis short course looks at the important process of induction and how to do it well.
£5
Subscription options
Manage your organisation's training costs with affordable subscriptions for small, medium and large organisations. Alternatively take out subscription for one person. Both cover more than 80 courses.
-
Organisational subscription
CourseKeeping your people informed is vital. Here's a way to get access to all of the Academy courses - plus 20% off Masterclasses and events. Choose the right level for you with options for large, medium and small organisations.
£100
-
Individual subscription
BundlePay monthly, six-monthly or annually for unlimited access to all of our main training resources - worth more than £800. Includes new materials as they are launched.
£9 / month
Charging policy
DCA is committed to producing as much affordable training as we can. While some of the courses are charged-for, we offer subscription options to ensure that they are affordable (as above). Our courses still remain some of the best value in the industry.
We will offer money-off vouchers and special offers every month, so do look out for Academy news and promotions in our e-newsletters and at networking events. Sponsored courses will be free of charge.
You will receive a receipt upon purchasing this course, so don't forget to claim the course fee back from your organisation if you are able to do so.
We are a registered charity and our number is 1060910. You can donate towards our work here. Your support is appreciated.