Course Content

This is an introductory level course.

This conversation is with Paula Bennetts, DCA's Operations Manager. Paula has many years' experience of working with "stakeholders" both inside the organisation and externally.

In this video she will go explain from scratch what "stakeholders" are and give advice on how to communicate with them. We put the following questions to Paula:

  • What are stakeholders and why are they important?
  • What's the difference between  "internal" and "external" stakeholders?
  • What are some of the ways you can communicate with them?


This is an informal, chatty style of discussion rather than a formal presentation, drawing on Paula's expertise. It is 13 minutes long.

Learning journey

These courses expand on the topics discussed here.

Subscription options

Manage your organisation's training costs with affordable subscriptions for small, medium and large organisations. Alternatively take out subscription for one person. Both cover more than 80 courses.

Charging policy

DCA is committed to producing as much affordable training as we can.  While some of the courses are charged-for, we offer subscription options to ensure that they are affordable (as above).  Our courses still remain some of the best value in the industry.

We will offer money-off  vouchers and special offers every month, so do look out for Academy news and promotions in our e-newsletters and at networking events.  Sponsored courses will be free of charge. 

You will receive a receipt upon purchasing this course, so don't forget to claim the course fee back from your organisation if you are able to do so. 

We are a registered charity and our number is 1060910. You can donate towards our work here. Your support is appreciated.