Course Content

This is an introductry level course

Paula Bennetts is the Operations Manager at DCA. She leads on measuring the impact of the front line work of the organisation. 

We asked Paula to start from first principles and talk about why measuring the difference that an organisation makes is important and, more specifically:

  • First of all, can you explain what you mean by "impact"?
  • Why is it important to measure it?
  • What are some of the ways that this can be done?


This is an informal chat rather than a formal presentation and the discussions are based on Paula's experience and knowledge. The video is about 18 minutes long.

Learning Journey

These courses will expand on these points:

Subscription options

Manage your organisation's training costs with affordable subscriptions for small, medium and large organisations. Alternatively take out subscription for one person. Both cover more than 80 courses.

Charging policy

DCA is committed to producing as much affordable training as we can.  While some of the courses are charged-for, we offer subscription options to ensure that they are affordable (as above).  Our courses still remain some of the best value in the industry.

We will offer money-off  vouchers and special offers every month, so do look out for Academy news and promotions in our e-newsletters and at networking events.  Sponsored courses will be free of charge. 

You will receive a receipt upon purchasing this course, so don't forget to claim the course fee back from your organisation if you are able to do so. 

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