Why measuring impact is important
This course explains why it is important to understand the difference your work makes. Paula Bennetts, former Operations Manager at DCA shares her expertise.
Course Content
Paula Bennetts was the Operations Manager at DCA. She lead on measuring the impact of the front line work of the organisation.
We asked Paula to start from first principles and talk about why measuring the difference that an organisation makes is important and, more specifically:
- First of all, can you explain what you mean by "impact"?
- Why is it important to measure it?
- What are some of the ways that this can be done?
This is an informal chat rather than a formal presentation and the discussions are based on Paula's experience and knowledge. The video is about 18 minutes long.
Other resources
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Consultancy help
CourseA quick and easy way to book a slot with one of our knowledgeable advisers for a 1:1 discussion on a topic of your choice. Choose from a quick half hour's chat or a more in-depth hour's discussion.
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What are stakeholders and how do you communicate with them?
CourseThis video introduces "stakeholders" and how you can keep them engaged. Paula Bennetts, DCA's former Operations Manager talks about the key issues.