Course Content

This is a Basic level course

Paula Bennetts is the Operations Manager at DCA. She leads on measuring the impact of the front line work of the organisation. 

We asked Paula to start from first principles and talk about why measuring the difference that an organisation makes is important and, more specifically:

  • First of all, can you explain what you mean by "impact"?
  • Why is it important to measure it?
  • What are some of the ways that this can be done?

This is an informal chat rather than a formal presentation and the discussions are based on Paula's experience and knowledge. The video is about 18 minutes long.

Charging policy

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We aim to provide as much free, accessible material as possible. DCA offers courses free or at lower cost where we have obtained funding or sponsorship Some resources are offered on a paid-for basis so that we can cover our costs and continue to provide this material to community groups, charities or social companies. We are able to offer a lower price to DCA members because of the membership fees they have paid. (Please do not click on the discounted rate unless you are sure that your organisation is a member.) On average a course costs us about £300 to create and your support is appreciated. You can donate any amount towards our work using the link below or sponsor our work through a partnership agreement which has benefits for both organisations. We are a registered charity and our number is 1060910.