Course content

This is an Intermediate level course

Knowing what "good" or even "excellence" looks like can be a guide when you are developing your organisation. It is crucial for working with certain funders such as local authorities who may require you to demonstrate compliance  to practice standards. 

This course will go through what quality standards are, talk about some of the common sector-specific ones are, and how these can be used. Specifically it will cover:

  • What quality assurance is
  • Quality standards – some examples
  • Measuring your organisation against the standards – evidencing what you do
  • Exercise: How do you do?
  • Planning for continuous improvement; aiming for excellence 
  • When quality assurance is particularly important


There is a workbook that accompanies this course.

This session is suitable for anyone, you do not need prior knowledge of the subject. However, the courses below may be useful.

Pricing options

To access the DCA members dicounted rate, please click on the link at the top of the page to sign up as a member.

Charging policy

To discuss a sponsoring partnership contact academy@dorsetcommunityaction.org.uk

We aim to provide as much free, accessible material as possible. DCA offers courses free or at lower cost where we have obtained funding or sponsorship Some resources are offered on a paid-for basis so that we can cover our costs and continue to provide this material to community groups, charities or social companies. We are able to offer a lower price to DCA members because of the membership fees they have paid. (Please do not click on the discounted rate unless you are sure that your organisation is a member.) On average a course costs us about £300 to create and your support is appreciated. You can donate any amount towards our work using the link below or sponsor our work through a partnership agreement which has benefits for both organisations. We are a registered charity and our number is 1060910.