Template policy: complaints policy
This DCA template will help you to create or update your own policy. It gives a standard text, together with links and notes so that you can adapt it to suit you. Each section highlights what you need to consider.
What's in the template?
This template will guide you though the process of creating a complaints policy. Having a way in which people can raise concerns and complaints is very useful as it means you can keep an eye on how things are going.
Alongside the suggested wording are some notes which will guide you to specific resources which will help you to work on each area covered in the template and tailor it for your own purposes.
Other resources
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Consultancy help - policies and procedures
CourseHaving the correct policies & procedures in place is an essential part of managing key risks. We can help you review and develop your policies,, spot gaps and recommend templates. Email Caro Hart at [email protected] for details.
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Taking oversight
CourseThis is a conversation with Chris Spackman, former Vice-Chair of DCA about how Trustees take oversight of operational matters - rather than getting too involved in operational matters.