Template policy: complaints policy

This DCA template will help you to create or update your own policy. It gives a standard text, together with links and notes so that you can adapt it to suit you. Each section highlights what you need to consider.

What's included

1

Complaints Policy
- Complaints policy - Word document
- Complaints policy - PDF
2

Bonus material
- You said: We did - a Top Tip

Price

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Policy templates

Here are all the template policies currently available. Each template contains suggested text, notes and links and shows you what you need to do to create or update your policies.

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