Course Content

This is an introductory level course

These tips from Paula Bennetts DCA's operations manager will help you to give effective and constructive performance feedback. The course can be used to support the supervision/co-ordination of volunteers, staff or trustees. The course looks at the general principles of giving feedback and techniques. There is a section on dealing with problems in performance and how to have difficult conversations effectively and resolve problems using action and review.

New to supervision, line-management, supporting volunteer or the Chair of a trustee board?

Yes – then this will be useful part of the armour needed to successfully manage performance and keep your team motivated, on-side and able to improve their performance.  Good luck!Feedback survey 

Please note that there is a short feedback survey included with this course and we would appreciate your thoughts.

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Subscription options

Manage your organisation's training costs with affordable subscriptions for small, medium and large organisations. Alternatively take out subscription for one person. Both cover more than 80 courses.

Charging policy

DCA is committed to producing as much affordable training as we can.  While some of the courses are charged-for, we offer subscription options to ensure that they are affordable (as above).  Our courses still remain some of the best value in the industry.

We will offer money-off  vouchers and special offers every month, so do look out for Academy news and promotions in our e-newsletters and at networking events.  Sponsored courses will be free of charge. 

You will receive a receipt upon purchasing this course, so don't forget to claim the course fee back from your organisation if you are able to do so. 

We are a registered charity and our number is 1060910. You can donate towards our work here. Your support is appreciated.