Course Content

This is an Intermediate level course

Having the right policies and procedures in place is fundamental to the day-to-day running of a group or VCSE organisation. There are some which every organisation needs to think about such as GDPR and Health & Safety and some which become more relevant as the organisation grows. This session will go through: 


  • The difference between policies, procedures and protocols 
  • Taking a risk-based approach 
  • The different types of policies and procedures typically needed by organisations and when they occur 
  • Finding good templates and examples 
  • The five steps for creating a policy: 
  • Understand the legal context thoroughly 
  • Make a decision on what you believe 
  • Decide what procedures will work in your organisation & implement them 
  • Write it all up 
  • Agree – Review – Agree 
  • Implementing procedures effectively


This course follows on from the Taster Session on the Mandatory Policies. The course on Managing Risk is also useful as background.  

Pricing options

Explain how different pricing options might be valuable to different segments of your audience.

Charging policy

To discuss a sponsoring partnership contact

We aim to provide as much free, accessible material as possible. DCA offers courses free or at lower cost where we have obtained funding or sponsorship Some resources are offered on a paid-for basis so that we can cover our costs and continue to provide this material to community groups, charities or social companies. We are able to offer a lower price to DCA members because of the membership fees they have paid. (Please do not click on the discounted rate unless you are sure that your organisation is a member.) On average a course costs us about £300 to create and your support is appreciated. You can donate any amount towards our work using the link below or sponsor our work through a partnership agreement which has benefits for both organisations. We are a registered charity and our number is 1060910.